Shipping & Returns

Order processing

We process all orders within 48 business hours. Business hours are Monday through Friday, excluding US federal holidays.

During holidays, promotions, or periods of high order volume, processing may take longer. If we expect a significant delay, we will email you.

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping costs

Shipping is calculated at checkout based on the size, weight, and quantity of the items in your order. The exact amount is shown before you pay.

Carriers and delivery times

We ship using USPS and UPS. The carrier is selected based on the destination and package size.

Once your order has been processed, most deliveries arrive within 3–10 business days. Delivery time is separate from processing time, so allow for both when estimating arrival.

Tracking

When your order ships, we email you a tracking number. Please allow 24–72 hours for tracking to become active — a number that shows no movement at first is normal.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Please double-check it before completing your purchase.

Kindness Studios is not responsible for orders shipped to an incorrect address entered at checkout, and we cannot guarantee replacement or reimbursement in those cases.

If you notice a mistake immediately after ordering, email us right away. If the order has not yet been processed, we will correct it if we can.

Lost packages

If tracking shows your package has not been delivered within a reasonable timeframe, contact us and we will help investigate the shipment with the carrier.

If tracking shows the package was delivered to the address provided at checkout, Kindness Studios is not responsible for packages lost or stolen after delivery. Before contacting us, we recommend checking with:

• Household members who may have brought it inside
• Neighbors and building management
• Your local post office or the shipping carrier

Damaged orders

If your order arrives damaged, contact us within 5 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the damaged item and the packaging it arrived in

Once we review the information, we will determine the appropriate resolution. We reserve the right to replace the item or provide another solution at our discretion.

Returns, exchanges, and cancellations

Our mission extends beyond selling products. We compensate our Kindness Ambassadors for helping spread our message, and a portion of every purchase supports organizations that align with our mission of promoting kindness and preventing bullying. Because these funds are distributed shortly after purchase, we are unable to offer returns or exchanges.

This policy does not apply to items damaged in transit or to our own errors — see Damaged orders above.

Sizing

Because all sales are final, please review the sizing chart on each product page before ordering. If you are between sizes, choose the size that best matches your measurements, or size up or down based on the fit you prefer.

If you are unsure, email us before you order and we will help.

Questions

Email support@kindnessstudios.com. We respond to all inquiries within 1–2 business days.

You may also find your answer on our FAQs page.