Frequently asked questions

We strive to process all orders within 48 business hours. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

We currently ship to addresses within the United States.

Shipping costs are calculated at checkout based on the size, weight, and quantity of the items in your order.

We ship using USPS and UPS, depending on the destination and package size.

After your order has been processed, most deliveries arrive within 3–10 business days.

Yes. Once your order ships, you’ll receive an email with your tracking number. Please allow 24–72 hours for tracking information to become active.

Customers are responsible for providing a complete and accurate shipping address, so please double-check it before completing your purchase. Kindness Studios is not responsible for orders shipped to an incorrect address entered at checkout, and we cannot guarantee replacement or reimbursement in those cases.

For more information, see Why is this your policy?

At this time, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been placed.

For more detail, see our full return policy.

Our mission extends beyond selling products. We compensate our Kindness Ambassadors for helping spread our message, and a portion of every purchase supports organizations that align with our mission of promoting kindness and preventing bullying. Because these funds are distributed shortly after purchase, we are unable to offer returns or exchanges.

If your order arrives damaged, please contact us within 5 days of delivery. Include your order number, a description of the issue, and clear photos of the damaged item(s) and packaging.

Once we review the information, we’ll determine the appropriate resolution. We reserve the right to replace the item or provide another solution at our discretion.

If your tracking information shows your package has not been delivered within a reasonable timeframe, please contact us so we can help investigate the shipment with the carrier.

If the tracking shows the package was delivered to the address provided at checkout, Kindness Studios is not responsible for lost or stolen packages after delivery. We recommend checking with household members, neighbors, your local post office, or the shipping carrier before contacting us.

Please review the sizing chart provided on each product page before placing your order. If you’re between sizes, we recommend choosing the size that best matches your measurements. If you’re unsure, consider sizing up or down based on the fit you prefer.

Yes. We value your privacy and are committed to protecting your personal information. Any information you provide is used solely to process your order, communicate with you about your purchase, and improve your shopping experience. We do not sell or rent your personal information to third parties.

For more information, please review our Privacy Policy.

Absolutely. All payments are processed through trusted, industry-standard payment providers using secure encryption technology. Kindness Studios does not store your complete credit card information on our servers.

You can shop with confidence knowing your payment information is handled through secure, encrypted payment processing.

If you have questions, please email support@kindnessstudios.com.

We strive to respond to all inquiries within 1–2 business days.